It is the responsibility of the named person on the booking form to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to pay a deposit, you accept that you are entering into a contract and you agree to be bound by these conditions.
DEPOSITS AND PAYMENTS Immediate deposit payment is required to hold any and all dates & times. Any deposit paid is deducted from the final balance. The remaining balance is due the day of service. Deposits become non-refundable, and non-transferable without a 30 day notice. Should you book an appointment within 30 days your deposit is non-refundable. Should no deposit be received your appointment will not be held.
*Eyelash Deposit and Cancellation Policy
Eyelash deposits are required to hold the place of your appointment. Deposits are non-refundable within 2 weeks of your appointment. You may reschedule your appointment within 24 hours, if you fail to give a 24 hours notice you will forfeit your deposit and need to place a new one for a future appointment.
**Microblading Cancellation Policy
$100 non-refundable deposit, you may reschedule with a 48 hour notice or deposit will be forfeited
IF YOU CANCEL OR CHANGE YOUR BOOKING All contact, whether it be general inquiries or changes to a booking, must be from the person that booked the appointment. Changes to your booking by adding another person onto your original booking can only be accepted if time/resources allow on your day and we will require prior notice and payment due at the specified time. Adding extra people on the day, without prior warning, will require full payment at the time of addition. You are required to give a minimum of 1 months notice should you wish to reduce numbers or services booked. After such time the full amount for services cancelled will still be payable. All payments are the responsibility of the client listed. In the unfortunate event that you have to cancel your booking completely we require a minimum of 1 months notice. After such time the full amount will still be payable by the specified date. Deposits are non refundable within 30 days of appointment. Should no payment be received we will proceed with legal action to recover losses.
IF WE CANCEL OR CHANGE YOUR BOOKING In the unlikely event that we, as a team, cannot attend on the day of your wedding due to unforeseen and unfortunate events or circumstances, all payments will be immediately refunded (including deposit). We will work with you to find an alternative reputable stylist/artist or salon to cater for your requirements however; any such booking will remain solely the responsibility of yourself.
IN THE EVENT OF DELAYS EXPERIENCED ON THE DAY If we experience unforeseen delays which are out of our control refunds will not be given in the event that one or more services are forfeited as a result and no compensation will be offered if we overrun. If you are aware of factors, which could delay or hinder our journey, such as diversions, road closures, speed restrictions, etc. please advise us as soon as possible so we can factor this into our route. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party. A minimum of 45 minutes will be allocated for makeup application per person. If you suspect any member of your bridal party may pose as a challenge in any way, they are encouraged to have a trial to avoid potential delays on the day.
TRAVEL EXPENSES – Travel expenses are included for the first 25 miles from my office. An additional fee of $25.00 will be added if the location exceeds 25 miles. Travel fee is due at the time of deposits, and is non refundable.
CLIENT OBLIGATIONS – WEDDING DAY You must ensure that our team will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities. Please ensure every member of your party is aware of timings on the day and that they need to be, and remain, available. You are to inform me of any allergies or reactions prior to, or after, any makeup application. If no known allergies are stated we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party. Prior to having makeup applied please ensure you and your party are prepared, to avoid leaving the chair whilst we are working. Please do not eat or speak on your mobile phone during makeup application.
PHOTOGRAPHY & IMAGE COPYRIGHT It is imperative that we continue to update our portfolio and demonstrate our work to future prospective brides. Please let us know in advance if you do not wish to be photographed or if you are not happy for us to use your images for marketing purposes. We are happy to be photographed on your wedding morning however, any photo image incorporating our team in action, or my make-up design, on the internet or on any other advertisement, must make reference or credit me as the makeup artists.
Thank you for your understanding and cooperation. If you have any further questions please contact us.